Exp: 5yrs – 10yrs
Location: Remote
NP: Immediate to 15days
Work Time: 12 PM – 9 PM IST
Job Description:
- 24*7 support team availability specifically for Priority 1 and 2 issues
- Lucidworks Fusion platform experts
- Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)
- Experts in Incident and Problem management
- Quickly gain/develop knowledge of TE implementation of Lucidworks Search platform and associated interfacing systems to support with production issues specific to the search platform
- Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.
▪ Non-Core issues should be fixed by this team
▪ Core-Issues work with Lucidworks 24*7 support team through Zendesk
- Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).
contactus@briskwinit.com