Exp: 5yrs – 10yrs
Location: Bangalore
NP: Immediate to 30days
Job Description
- Monitoring and taking remedial actions within the virtual and physical environments to ensure system availability.
- 2-4 yrs of experience.
- Ensure the availability and reliability of VDI/AD services, including participating in standby/out of hours support as needed.
- Create and map Entra groups with AWS roles with Permission Sets for new roles or modifications.
- Review group memberships to ensure users are in appropriate roles.
- Ensure IAM procedures meet internal policies and standards by documenting actions and completing checklists for compliance checks.
- Responding to compromised accounts involves temporarily disabling them.
- Coordinate temporary elevated permissions or special access for users while ensuring proper approvals are in place.
- Update procedural documentation and contribute to the knowledge base for team support.
- Respond to emergency access requests that bypass standard workflows, ensuring the appropriate overrides are documented.
- Create on-demand reports on access logs and ServiceNow ticket resolutions for review.
- Follow up with users and escalate issues when necessary.
What You’ll Need
- Maintaining VDI profiles.
- Mandatory Skills- VDI, Active Directory, AWS, IAM.
- Maintaining AD environment and access control.
- Maintaining MS Intra ID service between deprecated AD environments.
- Act as an escalation point for troubleshooting incidents/problems within the VDI/AD environments.
- Work with other engineering teams to ensure that VDI environments are always fully available.
- Troubleshooting/resolving VDI and AD related issues both independently and with the support of other engineering teams.
- Ensure compliance with security measures to protect the VDI environment.
- Manage AD to ensure that only authorized users can access sensitive data
- Analytical mindset, problem solving skills and be detail oriented.
- Knowledge of IAM concepts, protocols, policies, processes and technologies.
- Follow process workflows outlined in documentation of the VDI and AD architecture, configurations and procedures.
- Optimizing system operation and resource utilization.
Physical Demands
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.