DC Engineer Associate –Skill: Monitoring:Command Cntr

Job Category: WFO
Job Type: Full Time
Job Location: Dehradun

Experience: 2 to 3 yrs

Notice time: 15 days to 1 month

Exp in any monitoring tools

  • Bachelor’s degree with Some technical certifications in IT or networking are a plus.
  • Proven experience in IT support, specifically in monitoring and managing file transfer activities.
  • Familiarity with file transfer protocols, such as FTP, SFTP, SCP, and AS2.
  • Basic understanding of networking concepts and IT infrastructure components.
  • Knowledge of monitoring tools and incident tracking systems.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Willingness to learn and adapt to new technologies and processes

As a Level 1 Infrastructure Monitoring – File Transfer specialist, you will be responsible for monitoring and ensuring the smooth operation of file transfer activities within the organization’s IT infrastructure. You will play a crucial role in identifying and resolving file transfer-related incidents, performing routine checks, and escalating complex issues to higher-level support teams. Your primary focus will be to maintain the reliability, security, and availability of file transfer processes and associated systems.

Key Responsibilities:

File Transfer Monitoring:

  • Monitor file transfer systems and associated infrastructure components to ensure proper functionality and performance.
  • Respond to alerts and notifications generated by monitoring tools promptly and take appropriate actions to resolve issues.

Incident Identification and Resolution:

  • Identify and diagnose file transfer-related incidents, such as failed transfers, errors, or delays.
  • Perform basic troubleshooting to resolve common issues or escalate complex problems to Level 2 or Level 3 support teams.

File Transfer Administration:

  • Manage user accounts, permissions, and access control for file transfer systems.
  • Ensure compliance with security policies and best practices in file transfer activities.

System Configuration and Maintenance:

  • Assist in the configuration, setup, and maintenance of file transfer protocols, such as FTP,SFTP, SCP, and AS2.
  • Perform routine system checks and updates to ensure optimal performance and security.

File Transfer Performance Monitoring:

  • Monitor file transfer performance metrics to identify potential bottlenecks or areas for improvement.
  • Collaborate with other teams to optimize file transfer processes and enhance efficiency.

Documentation and Reporting:

  • Maintain detailed documentation of file transfer configurations, incidents, and resolutions.
  • Generate regular reports on file transfer activities and performance.

 

 

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