Product Manager -Digital CX(-Ecommerce)

Job Category: WFO
Job Type: Full Time Part Time
Job Location: Mumbai

Critical Competencies for Success:

Person Profile

  1. Experience with 10 years of relevant experience in roles related to website building, e-commerce, brand management, and customer experience.

  1. Specifically, the successful candidate should have:

  1. Technical Proficiency
  2. Strategic Thinking
  3. Industry Knowledge
  4. Adaptability and Innovation
  5. Problem Solving
  6. Leadership Skills

  1. Educational Qualification:

  1. Bachelor’s degree:

   – A bachelor’s degree in a relevant field such as Business, Information Technology, Computer Science, or a related discipline.

  1. Technical Certifications:

   – Certifications in website development, e-commerce platforms, or related technical areas may be advantageous.

  1. Additional Certifications:

   – Certifications related to project management, product management, or any other relevant field can be beneficial.


Product Roadmap: Develop a clear and well-defined product roadmap aligning with organizational objectives. Create a comprehensive plan encompassing clear milestones, timelines, and resource allocations to guide project progression.

  1. Product Requirements Document (PRD):Generate detailed documentation outlining product features, specifications, and functionalities. This comprehensive document serves as a blueprint for successful product development.
  2. Market Research: Conduct thorough market research on products, solutions, and innovations to meet both short- and long-term business needs. This proactive approach ensures alignment with current market trends and future demands.
  3. Vendor Management: Execute vendor management processes, including conducting reviews, organizing demos, defining scope, validating proof of concept, and negotiating contracts. Work closely with vendors to align project plans and milestones with organizational objectives.
  4. Status Reports: Regularly produce detailed status reports that provide insights into project progress, challenges encountered, and upcoming milestones. This facilitates transparent communication and informed decision-making.
  5. Risk Assessment Reports:  Develop and present regular reports highlighting identified project risks and corresponding mitigation strategies. This proactive risk management approach ensures a more resilient project delivery.
  6. Launch Plan: Develop a comprehensive launch plan detailing the steps required for the successful introduction of new products or features. This plan includes coordinated efforts for marketing, documentation, and a seamless rollout.
  7. User Feedback Reports: Regularly compile and present user feedback reports summarizing insights gathered from user interactions. These reports provide valuable input for proposed enhancements, fostering continuous improvement in product features and user experience.

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