Exp: 1yr-3yrs
Location: Bangalore
Work Mode: 5days work from office
NP: Immediate Joiner
Job Description:
- Minimum 1-3 years’ experience as Product Support Specialist (or similar)
- Degree in Information Systems or Computer Science (Preferred) or equivalent experience
- Intermediate knowledge of platforms, operating systems, and web authoring tools
- Basic knowledge of product functional issues, basic technical issues, and the application of corporate tax concepts
- Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc.
- Familiarity with common ERP systems and concepts
- Customer technical product support experience with analyzing, resolving, and routing customer inquiries
- Knowledge of common support tools and practices, specifically ticketing systems such as Salesforce and ITIL
- Analytical, problem solver
- Strong attention to detail
- Excellent work ethic; self-motivated
- Fast learner
- Ability to work independently and follow through on open tickets without supervision
- Team-oriented
- Ability to confidently make quick decisions using resources and independent judgment to resolve technical customer issues and provide timely statuses to customer and key stakeholders as appropriate to the situation
- Ability to be professional in all interactions, with the proven ability to handle difficult customer situations while remaining positive and customer focused
- Ability to manage stress in a busy, and at times, demanding call center environment
- Possess awareness and appropriately handle sensitive proprietary information
- Strong writing and verbal skills; speaks effectively, using conventions proper to the situation
- Ability to employ a professional approach with others, using all appropriate tools of communication; uses consideration and tact when offering opinions
contactus@briskwinit.com