Sr Support Engineer

Job Category: WFO
Job Type: Full Time
Job Location: Bangalore

Experience: 6 to 12years

Notice: Immediate to 30days.

Job Description:

Preferred Skills:

  • Experience in B2B/EDI Support role

Key Responsibilities:

  • Manage the CIC environment within Cleo B2B Cloud systems.
  • Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
  • Investigate data related EDI issues and inform the customers with the root cause.
  • Bug-fixes for the EDI translation issues identified in production.
  • Trading partner on-boarding and creation of SFTP/AS2 setups.
  • Work effectively with other internal departments to ensure the highest level of support for customers.
  • Timely escalation of critical issues.
  • Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

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