Siebel is one of the first customer relationship management products developed in 1993 and also one of the first to launch mobile CRM app and yet it is one of the most reliable solutions in the present time. The application is capable of integrating and automating sales, marketing, and customer support while handling a large amount of customer data. At the same time, the product is highly scalable, customizable, and can be deployed on-premises and in the cloud even for the most complex organizations.
Let’s look at some of the main reasons as to why Oracle’s Siebel CRM is still relevant despite artificial intelligence taking over almost every aspect of technology in IT industry.
Capable of handling huge customer base
Siebel can easily be deployed by companies with a very large amount of inflow of customer data without the system getting chocked or jammed. The companies dealing with large customer base and complex interaction system across different touchpoints can seamlessly manage their CRM requirements with Siebel CRM.
Seamless integration
Siebel CRM supports most of the devices and platforms including Windows, Mac, Linux, Android, iPhone, and web-based systems. This makes it easier for companies to deploy it within the organization across different departments without any hassle.
Feature-rich system
Siebel CRM comes with a large number of features helping organizations meet their different business objectives through improved communication channels and customer interactions. Some of the key features include, Account and Contact Management, Lead Management, Opportunity Management, Sales Forecasting, Dashboards, Visual Workflow, File Sync and Sharing, and Mobile App.
Multi-language Support
Siebel CRM is capable of supporting businesses in some of the major languages. This allows organizations to implement the system across their various offices located in different countries and continents irrespective of the difference in native languages. Besides English, some of the main languages supported by the system include Spanish, Italian, German, Dutch, Swedish, Portuguese, Korean, Japanese, and Chinese.
CRM for All
Siebel CRM’s one of the most important aspects is its ability to support all kinds of businesses from small businesses to large enterprises. So, whether the client is running a small business or a mid-size enterprise or a large organization, Siebel can accommodate all their CRM related needs.
One-stop Support by Oracle
What could be more annoying than not getting timely support on resolving a technical issue arising out of the use of a third-party application! But that is not the case with Siebel CRM as Oracle offers one-stop support for all functionalities. Besides, the company has also decided to offer lifetime support for Siebel CRM.
In this fast-paced competitive business world it is needless to say that CRM is a must. It is crucial for organizations to leverage the power of a CRM tool for more efficient customer management and higher customer satisfaction to drive greater success.
Businesses looking for Siebel CRM solutions need not worry about how to implement the system. IT services companies such as BriskWinIT with their years of experience and expertise in CRM consulting and implementation can help the businesses with a smooth and easy process in a cost-effective manner.
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